Privacy policy


Merlin - registered charity number 1016607 - is a charitable company limited by guarantee, registered in England and Wales under company number 02823935. Merlin is committed to protecting the privacy of our supporters. The following Merlin Privacy Policy explains how we collect, store and use personal information submitted to us.
We value and respect all individuals and organisations seeking to donate time, money or resources to our work to provide vital health care and medical relief for people caught up in natural disasters, conflict, disease and health system collapse. We endeavour to protect our users' information, through compliance with the Data Protection Act 1998 and the Electronic Communications Regulations 2003.

When you contact Merlin regarding an event, activity, campaign, send or receive information or make a donation, you can provide us with your personal information. This data provided is stored on our secure database to enable us to respond to your requests, keep you updated and informed about our work and how your donation(s) is being used.

In the future, we may communicate with you by mail, email, telephone or SMS.

Under the Data Protection Act 1998, it is your right to decide how your details are used. If you do not wish us to use your details in this way, please email us at or write to Supporter Services, Merlin, 12th Floor, 207 Old Street, London EC1V 9NR.

When our supporters submit personal and sensitive information, this information is protected by a secure system both online and offline. Credit card numbers, account numbers and online donations are protected by secure server software. This secure software encrypts financial information provided online. It prevents anyone else reading your personal and sensitive information while your donation is being processed.

To give us a donation online or to complete the Gift Aid declaration it is mandatory to provide address and payments details or simply address details (for Gift Aid) so that we can process your details successfully.

Merlin protects user information with the following security measures: secure servers, firewalls, SSL encryption and other technology and procedures used to protect consumer privacy.

Merlin collects information throughout the website at several points. We collect the following general data that is not personally identifiable information: on-line straw polls; browser information; country/geographical information; pages visited and files downloaded.

We use cookies on our website. A cookie is a small text file that our web server places on a user’s computer hard drive to be a unique identifier. Cookies enable Merlin to track usage patterns and deliver customised content to website visitors. Our cookies have an expiration date and they collect personally identifiable information.

To ensure we have an accurate personal record of our supporters, please contact us if our personal details have changed so we can update your record.

We may provide your data to a third party for data processing or analysis. With strict security procedures in place we endeavour to protect your data at all times.

If you have any queries or questions about privacy and/or security of your personal data please contact us at

This policy is subject to change and any such changes to our privacy policy will be posted on this page without prior notification.

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